14 Days Customer Satisfaction Guarantee
I have a questions about the product(s) I ordered.
We’re always here to help. If you have any questions please email us at firstname.lastname@example.org and we’d be delighted to answer your queries.
I am not completely satisfied with the product; can I get my money back?
For your complete peace of mind, we offer a money back guarantee for any purchases made in Australia, if you are not fully satisfied with your product within the first 14 days of receiving it. Contact us on email@example.com and send the remaining unused product back to our address, at your expense, and we’ll happily refund your purchase, replace the product, or give you a store credit. We will provide you with a return label to attach to the package which includes your order number and name.
If you feel that your return or request for a replacement, falls outside of our policy, then just let us know so that we can confirm your request can be accepted. We want you to be completely happy with your purchase and wellness journey with us.
How long will it take to process my refund?
We’ll refund your order as soon as the goods are received, or just let us know if you’d prefer a store credit and we’ll add it to your account. Allow 48 hours for refunds to return in your account, from the date we receive the returned product. Refunds will only be made to the credit card used to make the purchase and will exclude shipping. If you have any concerns email us on firstname.lastname@example.org
What if I change my mind about my product order?
If you decide the product order isn’t for you, simply return our powders within the first 14 days of receiving it, with shipping fees at your cost. Contact us on email@example.com and then send your products back to our address so we can refund your purchase, or give you a store credit.
Products must be unopened and in preferably in the original packaging. We will provide you with a return label to attach to the package which includes your order number and name.
What is Afterpay?
Afterpay is a buy now, pay later process for all Australian customers over 18 years who have an Australian debit or credit card. Payment consists of 4 instalments every fortnight and you are free to pay it off sooner, if you prefer. Each instalment is 100% interest free, when you pay on time, and they will send you regular reminders. The apply and approval process happens in seconds and your order is shipped as quickly as any other form of payment. Don’t worry, you don’t pay more by using Afterpay and you can have 3 orders on the go with them at any one time. See more information here.