Orders & Shipping
What are the delivery charges?
Delivery is free for orders over $70 anywhere in Australia. Otherwise, the postage is a flat fee of $9 for the entire Australia area.
How long does shipping take?
We are quick with shipping to ensure maximum freshness of your powders. Depending on where you are located, shipping is generally 1-3 business days to metro areas and 5-7 days to regional or interstate areas. Please keep in mind that due to Covid-19 there have been some delays experienced by the Australia Post network so plan in advance, when ordering.
Can I order Express Delivery?
You can also order Express Delivery for a flat fee of $15 anywhere in Australia and receipt is usually within 1-3 days. We use Australian Post couriers who collect from our warehouse in Sydney. Every order is tracked when it leaves our warehouse. If you are worried your order has been lost, or if you have any special delivery instructions, please email us on firstname.lastname@example.org
Do you ship internationally？
Yes we do offer international shipping to most locations outside Australia. These countries include:
Pacific - New Zealand
Asia - China / Japan / Hong Kong / India / Korea / Taiwan / Indonesia / Malaysia / Thailand / Singapore / Vietnam
Americas - Canada / United States
Europe -France / Netherlands / Switerland / Germany / Norway / United Kingdom /Ireland / Spain / Italy / Sweden
International shipping is offered at a flat rate fee of:
- $20 for all order from Asia and North Americas
- $25 for all orders from Europe
This is a standard service and shipping times will change, depending on location. Delivery timeframes are estimated from the time your package is dispatched from Sydney, to its delivery in the metro location of your destination country. Delivery timeframes do not include the time your package spends in customs. All import duties, taxes and other charges associated with the purchase are additional and it’s wise to check with your local customs office if there are any additional charges you may incur on arrival at your destination.